Terms & Conditions

By using www.heydelivery.co.uk and placing orders through www.heydelivery.co.uk you accept the terms & conditions laid out below.

Customer Agreement

www.heydelivery.co.uk is not responsible for the delivery drivers which use this service. The agreement is between the customer and the delivery driver and www.heydelivery.co.uk is only responsible for providing the software to facilitate the service.

After you order, we notify nearby drivers and attempt to find a driver who can purchase items on your behalf and deliver them to you. By ordering, you agree that your personal details (including location and phone number and email address) may be used for the purpose of processing your order and contacting you incase there is a issue with your order.

Customers agree to check the items which they receive and understand the mistakes cannot be rectified later.

All purchases including tobacco are made directly from the local shops and the contract and license to sell is with the shop. The driver is contractually acting as agent of the customer. You purchase upon the understanding that you are purchasing directly from the shop and that www.heydelivery.co.uk and the drivers are responsible solely for delivery. Deliveries will not be left unattended and proof of age must be shown to the driver upon delivery. If you cannot provide proof of age, the products will be returned to the shop at your cost.

By accepting your order at the door and not contacting us about your order after the driver has confirmed delivery, you have confirmed receipt of the delivery. We aim to deliver within 90 minute (or the timescale notified to you) however, occasionally, drivers may take longer due to circumstances out of their control.

Our maximum liability is for the cost of the items paid for. You understand that there is a mark-up on product prices which is used to pay the driver, other costs and profit.

Driver Agreement

Delivery drivers are freelance and are responsible for their own punctuality, attendance, behaviour and presentation and agree to uphold high standards in these areas. Each party is responsible for paying their own taxes and insurance relating to earnings from using this web site.

If delivering tobacco and the customer appears to be under the age of 25, you must check for ID containing proof of age.  Only driving licences or passports will be accepted.  If the customer cannot display valid ID, you should return them for a refund.  You will not be penalised financially. Please contact us if you have any problems.

By signing up as a delivery driver you must have the right to work in the UK as a self-employed contractor.

www.heydelivery.co.uk does not provide legal advice and we encourage you to work with a legal and/or tax professionals to determine how to handle compliance.

You agree that we can use location services on your phone or tablet for the purpose of determining your location so we can send you nearby orders, track your progress, fraud prevention and testing.

Website Disclaimer

The information contained in this web site is for general information purposes only. The information is provided by HeyDelivery.co.uk and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the web site or the information, products, services, or related graphics contained on the web site for any purpose.

Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this web site

Through this web site you are able to link to other web sites which are not under the control of HeyDelivery.co.uk. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the web site up and running smoothly. However, HeyDelivery.co.uk takes no responsibility for, and will not be liable for, the web site being temporarily unavailable due to technical issues beyond our control.

HeyDelivery.co.uk , its officers, employees, contractors or content providers shall not be liable for any loss or damage arising from or otherwise in connection with your use of HeyDelivery.co.uk or any information, services or content on www.heydelivery.co.uk

Users adding a shop to www.HeyDelivery.co.uk confirm that they are the owner or have the authority to sign up on behalf of the owner of the shop. Users are responsible for the images uploaded to www.heydelivery.co.uk and agree that they own or have the rights for images which are uploaded.

Delivery Policy

Delivery will be at the time shown on the website. Delivery is made by the suppliers or freelance delivery drivers. You can find out more information about the delivery company when you place an order.

Refund / Cancellation Policy

As some items are weighed and cut to order, refunds may not always be possible unless the goods are faulty or not as described. Refunds are at the suppliers’ discretion. If you cannot resolve a complaint to your satisfaction, you may contact us and we will arbitrate.